Hopefully that helps.I have a three year old dell inspron desktop running updated windows 8.1 64bit. It’s worked well for me so far and it doesnt require rebooting your computer. it appears that the connections arent great on these things so im sure something like electrical conductor grease would be a sound long term investment however, in a pinch, in the middle of a meeting or, in the middle of a sentence, aint nobody got time for that crap… so try the wet finger trick. not sloppy wet… not dry… just right… slide it across the copper keyboard connection on the keyboard. SO before you go through all of this trouble, i would recommend that you try (and hear me out on this one because i was surprised myself) Simply disconnect the keyboard. Then I tried something not mentioned anywhere else and it worked.
i literally worked an entire day with just the touch screen and was furious. Tried this and EVERY OTHER guide on how to fix this issue and none of them worked. My new Windows 10 book, find out more here. Here is a video of how to fix it and if you like this tip please checkout my new Windows 10 book. If parts of your keyboard are working then you should checkout my other solution. This worked for me and hopefully it will work for you. The Surface will boot up and hopefully the keyboard will now work.Power on the Surface (if it goes into the BIOS screen tap on Exit setup).
Hold down the Volume UP and Power Button at the same time for 10 seconds.When you come to your Surface Pro 3 or Surface Pro 4 and the keyboard and trackpad do not work at all here is a quick fix. I have come across another problem with the Surface Pro keyboard that causes it to not work at all looking like a major hardware issue but there is a surprisingly easy fix. A couple of years ago I wrote about how to fix keyboard problems with the original Surface RT and it remains a popular post on the site.
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